Privacy Policy

Who we are

Riviera Home Experts is a matching and referral service that connects homeowners on the Côte d'Azur with vetted contractors for energy, renovation and outdoor work. The data controller is Markus Green, Müllerstr. 132, 13349 Berlin, Germany (see the legal notice). For any data-related queries, contact us at hello@rivierahomeexperts.com.

What data we collect

We collect personal data through two forms on this site:

• Homeowner enquiry form (/contact/): your name, email address, phone number (optional), location on the Côte d'Azur, property type, and details of the work you need. Submitted on the basis of your explicit consent.
• Contractor registration form (/for-contractors/): company name, SIRET number (company registration number), contact name, email address, phone number (optional), trade types, certifications, departments covered, and English proficiency. Submitted on the basis of your explicit consent.

We do not collect financial information, and we do not ask for any sensitive personal data.

Legal basis for processing

We process personal data submitted through our forms on the basis of consent (Article 6(1)(a) GDPR). You provide consent by ticking the consent checkbox before submitting either form. You can withdraw consent at any time by emailing us at hello@rivierahomeexperts.com and we will delete your data promptly.

Analytics cookies are also processed on the basis of consent, given through the cookie banner on this site.

When you visit any page, our hosting provider's servers record technical data needed to deliver the page and keep the site secure: your IP address, browser type, the page requested and the time. This is processed on the basis of our legitimate interest in running a working, secure website (Article 6(1)(f) GDPR). We don't use these logs to identify visitors, and the hosting provider keeps them only for a short period.

How we use your data

Homeowner enquiry data is used solely to match you with relevant, vetted contractors for your project. Contractor registration data is used to assess your application and, if we work together, to route you relevant homeowner leads. We do not sell your data to third parties. We do not use your personal information for marketing unless you have explicitly asked to hear from us.

How your data is stored, and for how long

When you submit a form, the website's form handler passes your details on as an email to our mailbox. We don't keep submissions in a separate database. Three service providers handle the data on our behalf, each under a data processing agreement:

• Vercel Inc. (USA) hosts the website, keeps the server logs described above, and runs the form handler. Data may be transferred to the United States under the EU standard contractual clauses in Vercel's data processing agreement.
• Resend, Inc. (USA) delivers the form email to our mailbox. Data may be transferred to the United States under the EU standard contractual clauses in Resend's data processing agreement.
• ALL-INKL.COM, Neue Medien Münnich (Germany) hosts our mailbox, where enquiries and applications are kept.

We keep enquiries, contractor applications and the related emails for 24 months after our last contact with you, then delete them. That covers a renovation that runs over a year and any follow-up afterwards. If you'd like your information deleted sooner, email hello@rivierahomeexperts.com and we'll do it promptly.

Analytics

This website uses Google Analytics, provided in the EU by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), to understand how visitors use the site: which pages are visited, how long people stay, and where they come from. Google Analytics uses cookies to collect this data. It doesn't receive your name or contact details; it works with a pseudonymous identifier stored in a cookie.

Google Analytics data may be transferred to Google LLC in the United States, which is certified under the EU-US Data Privacy Framework. Google Analytics keeps event data (the pages viewed and actions taken) for 2 months and user-level data linked to the pseudonymous identifier for 14 months, then deletes it. You can learn more at policies.google.com/privacy.

We only load Google Analytics if you have given your consent via the cookie notice on this site. If you decline, the Google Analytics script isn't loaded at all: no analytics cookies are set and no data is sent to Google. If you change your mind later and decline under Cookie settings, analytics stops and its cookies are removed.

Third parties

When we introduce you to a contractor, we share the details of your enquiry with that contractor so they can follow up with you directly. Beyond that introduction and the service providers named above, we do not pass your data to anyone. The contractors we refer are independent businesses and have their own data handling responsibilities once contact is made.

Cookies

This website uses cookies only for analytics purposes, and only with your consent. If you accept cookies, Google Analytics sets the following cookies:

Cookie	Set by	Purpose	Duration
_ga	Google Analytics	Distinguishes unique users by assigning a randomly generated number as a client identifier	2 years
_ga_*	Google Analytics	Persists session state for Google Analytics 4	2 years

If you decline, no cookies are set. Your cookie preference is stored in your browser's local storage (not a cookie) so we remember your choice without tracking you. You can change your preference at any time using the Cookie settings link in the footer.

Your rights under GDPR

If you are based in the European Union or European Economic Area, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to correct any inaccurate or incomplete information
• The right to request deletion of your data
• The right to restrict how we process your data
• The right to receive your data in a portable format, or have it sent to someone else
• The right to object to how we process your data
• The right to withdraw consent at any time, where processing is based on consent
• The right to complain to a data protection authority. Ours is the Berlin Commissioner for Data Protection and Freedom of Information (datenschutz-berlin.de); you can also contact the authority where you live, such as the CNIL in France.

To exercise any of these rights, please email us at hello@rivierahomeexperts.com. We will respond within one month.

Contact

For any questions about this privacy policy or how your data is handled, contact us at hello@rivierahomeexperts.com.